Forum Website services
Interacting With Your Customers And Prospects
A forum is a fairly informal place but you can share announcements, talk about features and benefits of doing business with you, and you can answer questions.
You can create a knowledge base about your product and or service, use the forum to manage support tickets in order to effectively run your customer service department, and you can use it to give your clients a chance to talk to someone from your organization as well as one another.
While all the chatter is happening, you’re providing information to prospects as well. People interested in possibly buying from you may browse your forum, see the community, see your ability to service and communicate with your customers, and this may entice visitors to become buyers.